Frequently asked questions

PROCESS

Questions related to our process.

Q. Can you describe the process of ordering with your company?

The whole process is designed for quality and speed. First, the client picks a stone, we then give the client an estimate based on their specific project. After that an order can be placed with us for measurement. From the time the template is made our clients can expect a turnaround time of 7 to 10 business days.

Q. Do I need an appointment to come down to your place?

No appointment is necessary; Precision Stone Design  is open  Monday through Friday from 8 am to 5pm and Saturday from 9 am to 1 pm.

Q. Where do you operate?

We service within 50 miles radius of our facility in Elk Grove Village, IL. We are a direct fabricator and installer of kitchen countertops, vanities, Jacuzzi surrounds, fireplace surrounds, and custom designs.

Q. What is your payment policy?

Precision Stone Design accepts cash, certified checks  & major credit cards. Once the order is placed the grand total is broken up into two payments, one during the measurement , and the other due at the end of the installation.

Q. Do I have to buy the whole sheet/slab?

No. We will determine how much material is needed for your countertops. We do not charge you the price of full slabs. You pay for what is required to fabricate your tops.

GRANITE

Questions related to Granite

Q. I am considering purchasing a granite countertop for my kitchen. Is it expensive?

Excellent choice! The cost of granite counters is comparable to Corian, even less, sometimes while offering more benefits. Counters in granite start at $35 per square foot, or $70 per running foot, for a counter 25” in length.

Q. Concerned about Radon in granite. Is it safe?

EPA Confirms That Granite Countertops Pose No Significant Health Risk, Undercutting 'Junk Science' Fear Mongering, Says Marble Institute of America.

Q. Does granite stain or burn?

No. You can’t burn it with ordinary use. Granite does not stain. The only caveat is that a few colors may absorb some moisture with prolonged contact. Usually, no evidence remains when the liquid is removed and the granite dries, but could be a problem with dark pigmented liquids. Our installers seal your countertops with a specially formulated stone sealer that is recommended for all granite after installation. Also regular maintenance of the countertops with use of daily granite cleaner will give great results because cleaner contains sealer which means that every time the countertop is being cleaned it will be sealed as well.

Q. Does granite stain?

In general, no. All stone, however, is porous to some extent, but Granite has very little porosity. Most colors will never show any moisture. A few colors may show some moisture if exposed for a period of time. For example, a puddle of water left on the counter for 30 minutes for some colors, may show a dark spot when the water is wiped away. This spot will then dry up and no evidence will show. Only a few colors demonstrate this trait. Our installers will seal the countertops after they are installed. Also if daily granite cleaner is used there will be no need to reseal the countertops because cleaner contains some sealer and every time the countertops are cleaned they are also being sealed at the same time.

Q. How do I clean my granite countertop?

Granite is a very durable stone. It is also much harder than marble. Granite has been used in the past in the commercial industry. Some of the obvious applications have been panels on the outside of buildings, walls, and floors of "high-traffic" areas. Granite will withstand almost any element it comes up against including heat and cold. Granite itself is approximately 95-98% stain resistant but, we use a special impregnator on all of our natural stone products. This will ensure lasting life and beauty. Polished granite should receive the same cleaning care as polished marble, preferably using specially formulated daily granite cleaner or using a mild phosphate-free, biodegradable liquid dish-soap, soap flakes or powder which contains no aromatics. 

Q. Do granite seams show?

Because granite is a natural material and is mined from the quarry in blocks usually no more than 10' long, you will most likely end up with seams. Also, because granite is sold in rectangular pieces, you may want to use seams to reduce your costs, such as in an "L" shaped corner. The visibility of seams will depend on the granularity, color and pattern. A small, uniform grain (such as Uba Tuba) will not be as apparent as a larger varied grain (such as Peacock Green). A dark color (Platinum) will be less apparent than a light color (Imperial White). A dramatic pattern with swaths of color (Kinawa, Paradiso) will show more seams than a uniform pattern (Dakota Mahogany). Most customers have found that the beauty of natural granite outweighs the concern of seams.

Q. How do I deal with sink and stove cutouts?

With our CNC technology we have the ability to cut any sink or surface unit cutout with computer aided design files. Undermounted sinks (sinks that are mounted under that countertop so as not to show any rim) are fully cut out, then the inside of the hole is polished. The countertop is then flipped over and reinforced with metal rods for extra support. Self rimming cutouts are cut 6" into each corner leaving some of the straight section to be cut in the field to facilitate safe shipping.

Q. How is Granite formed?

Granite is an igneous rock of visible crystalline formation and texture. It is composed primarily of feldspar, quartz, and mica. It starts off as liquid magma deep within the earth?s core where it is cooled and compressed over millions of years under tons of pressure. It is then quarried, cut and polished. After that process it can be applied in various ways like kitchen countertops, vanity tops, fireplace surrounds as well as Jacuzzi surrounds and other custom designs.

Q. Can granite be repaired?

It is very hard to damage granite. If any damage occurs it can be sealed with a mixture of epoxy and ground up chips of granite.

Q. Does granite have any pits or fissures?

Yes granite has natural pits and fissures that are part of the stones natural structure. Some types of granite have more of such characteristics than other types, and pits can be minimized by applying sealer to the surface of the counter.

Q. What is the appropriate thickness for a granite countertop?

A kitchen countertop should be an inch and a quarter thick for structural reasons. Bathroom vanity tops can be thinner.

Q. What is the difference between granite and marble?

The main difference between granite and marble is that granite is a highly dense material composed deep inside the earth’s core while marble is formed from sediments under the seabed. Both solidify into stone after millions of years but the mineral composition of the two stones makes marble and granite react differently to various chemicals and household cleaners.

Q. Can granite cantilever?

You can cantilever granite up to 14" with sufficient support on the fixed end and with a large enough piece. Never cantilever unsupported granite where it might receive excessive stress like someone sitting on a counter or stepping on a counter to change a light bulb. You must have support underneath for these situations.

Q. Can granite crack?

No, not with regular use. Granite is most susceptible to cracks during shipping and installation. Normal use will not overstress this durable material.

Q. How are seams made?

Seams are done where the two pieces of stone are put together. The seams are joined with epoxy that is mixed with the color that matches the stone. Then the joined area is smoothened, leaving only a very thin line visible.

Q. Can granite chip?

Only in cases of severe abuse with a hammer or impact tool. A chip can be filled with granite dust and epoxy mixture. If a chip occurs on your countertop, do not throw out the chipped pieces. We can use them to fix the countertop, so that no one will be able to tell it was ever chipped.

Q. Can I set hot pot on my granite countertop?

Granite is formed by extreme heat and pressure combined beneath the earths crust. It can not be affected by heat from a cook top or frying pan. A lit flame placed under the granite will have no melting effect and will not leave any burned or scarred marks.

Q. Will my granite look like the online sample?

The samples you see on the computer have been scanned and saved as digital images. The color tones may not be absolutely correct due to variations in computer systems, monitors and compression algorithms. Also, granite is a natural material with naturally occurring variations in color, tone, granularity, pattern, etc. These variations are expected and are the source of its natural beauty.

Q. My little sample of granite has pits on the surface will I have these on my kitchen counters?

Granite, which is crystalline in its structure, always has tiny pits and spaces between the various mineral crystals. You don't see them on a larger piece because the overall appearance is polished and mirror-like. Granite sometimes has natural fissures as well, which may look like cracks, but are not structural defects and are a naturally occurring result of the immense heat and pressure which formed the granite eons ago. These characteristics are part of the natural beauty of stone and will not impair the function or durability of the material. A product of nature cannot be expected to look manmade.

Q. Can my granite top be damaged?

Like any solid surface, high impact blows can harm granite. Because of its crystalline structure, it can chip if subjected to sharp hard objects. Unsealed, granite can absorb stains such as oil, which can ultimately cause dark spots or discoloration. Heat from pots and pans or burning liquids will not affect granite under normal circumstances.

Q. Can I cut on my Granite countertop?

Only if you want to ruin your good knives. Granite is harder than your knife blades and will dull them very quickly, if you use the countertop as a cutting surface. Always cut and chop on a wooden or plastic cutting board.

CARE, MAINTENANCE & WARRANTY

Care, Maintenance & Warranty related questions.

Q. How do I take care of Natural Stone (Granite, Marble, Quartzite & Onyx)?

Maintenance & Cleaning:

  • - Clean your countertop with a few drops of mild dish washing detergent and warm water.  Use a clean cloth for best results. 
  • - Rinse the surface thoroughly after washing with the soap solution and dry with a soft cloth.  Change the rinse water frequently.
  • - Do not use products that contain lemon, vinegar or other acids on the granite. The high acid content may etch the surface & may make it look dull.
  • - To keep your countertop stain free clean any spills such as grease, wine, vinegar or coffee etc immediately.
  • - Each granite has different absorption levels for water and other liquids, thus care must be taken to wipe the counters clean after usage or within 1-2 hours, whichever is earlier.

Sealing:

  • - Your countertops are sealed by us during installation. Darker colors require re-sealing less often vs. lighter colors. Sealers typically last for 4-5 years of regular home use. Use spray-on sealers to re-seal your countertop. Sealers can be purchased from us or any home improvement store. When re-sealing evenly spray sealer on clean dry countertops and allow to set for 4-5 hours. 

Removal of Stain from Granite:

  • - If you have an accidental spill on your granite countertop, wipe up with a paper towel as soon as possible. While granite is very stain-resistant, should a stain occur, use a Poultice ( mixture of baking soda, water (or mineral spirits) and white flour that you mix to the consistency of peanut butter). Apply poultice to the stain approximately ¼” thick and cover with plastic wrap. Allow it to cure for 24 to 48 hours. Stubborn stains may take a few applications.
  • - Oil-based Stains: Use a poultice with baking soda and water OR mineral spirits.
  • - Organic Stains: Use a poultice with baking soda and hydrogen peroxide solution OR acetone.

As always, if you have any further questions about the care and cleaning of natural stone countertops, please contact us at 312-427-8663 or email us at sales@precisionstonedesigns.com.

 

Q. How do I take care of Quartz or Engineered Stone?

Engineered stone comprises of 93% natural quartz which helps make your countertop a low maintenance surface that is resistant to scratches and stains. Engineered stone is also heat-resistant making it capable of enduring heat from a hot pan for short durations, however to avoid possible damage, a trivet or hot pad is recommended. With proper care and maintenance engineered stone countertops will remain beautiful and durable for many years.

Regular Cleaning:

  • Normal cleaning of engineered stone requires only a damp cloth and mild household detergent. A list of acceptable cleaning products is given below. For best results, clean spills as soon as possible. Engineered stone is resistant to most stains including wine, lemon juice, tea, fruits and vegetables without permanently staining or damaging the countertop.

Cleaning Stains and Dried Spills:

  • For tougher stains mild non-abrasive cleaners are a good solution to keeping the surface looking like new. For dried spills a non-abrasive scrub pad can be used. Rinse thoroughly and wipe with a damp cloth to remove all residue. While engineered stone is generally able to withstand most household chemicals avoid using harsh chemicals or products that contain bleach. For tougher spots from items such as gum, grease, paint, food etc. scrape off the residue with a razor blade or putty knife prior to cleaning.

Waxes and Sealing:

One of the many benefits of engineered stone is that it requires no sealants or waxes to be applied during its lifetime. Because it is non-porous a sealer will not absorb into the material and would be ineffective. With normal cleaning procedures your countertop will always retain its luster. Following are recommended commercial cleaners that are available for the routine care of your engineered stone/quartz surface:

  • - Simple Green Lime-scale remover
  • - Vinegar cleanser (diluted)
  • - Bar Keepers Friend
  • - Formula 409 Glass and Surface Cleaner
  • - Lysol
  • - Greased Lightning

As always, if you have any further questions about the care and cleaning of engineered stone/quartz, please contact us at 312-427-8663 or email us at sales@precisionstonedesigns.com.

 

Q. Do you sell any Natural stone surface cleaning products?

We sell the following Natural stone surface cleaning products:

  • - Stonecare 3 in 1 Cleaner, Polisher -  protector cleans, polishes & protects all types of stones. Cost: $29.00 (plus taxes & shipping)
  • - Impregnator Pro (1 quart)  - seals and protects all types of stone, apply every 24-36 months. Good for interior and exterior applications. Cost: $39.00 (plus taxes & shipping)

Q. What warranty do you offer?

Precision Stone Design warrants that we will repair or replace any countertop piece installed by our company without any charge if it fails due to any manufacturing defect, except for damage caused by chemicals or physical use or abuse. This warranty is limited solely to the repair or replacement, including required labor charges for the piece. This warranty does not cover countertops that have been moved from their original installed location, and it does not cover the natural characteristics of stone, which include, but are not limited to, color variations, water lines, or surface marks. This warranty also does not cover cover damage to your countertop caused by factors out of our control, such as house settlement, fires, tornados, or other acts of nature. No implied or expressed warranty of merchantability or fitness for any particular purpose is covered by this warranty except as expressly stated herein. Precision Stone Design shall not liable for any loss - direct, incidental or consequential damages arising out of the use or inability to use your countertop.

 Insurance: We carry $2,000,000 liability coverage and all our employees are protected by Workers Compensation Insurance. 

Warranty: Precision Stone Design offers warranty of one year on their workmanship from the date of installation.