You must make the Covered Product available to us for our inspection. If we conclude that you have a claim that is covered by this warranty (a “Covered Claim”), we may offer to provide you with a Cleaning Care Kit and telephone support in using the Cleaning Care Kit. In many cases, the proper use of a Cleaning Care Kit can resolve the problem. If we conclude that a Covered Claim cannot be resolved through the use of the Cleaning Care Kit, we will send a field service representative to your facility to attempt to remove the stain through normal cleaning techniques, such as steam or poultice. You must make the Covered Product available to our field service representative for the cleaning attempts. If the field service representative is unable to remove the stain, we will provide replacement natural stone for the damaged portion of the Covered Product and cover all reasonable labor costs for fabrication and installation to replace the damaged portion of the Covered Product. Reasonable costs will be determined at the discretion of Protect Plus Surfaces™. We will not cover the costs of plumbing, electrical work, or repair or replacement of backsplash product (unless cut from same material). You can choose the same color replacement stone at the closest distributing stone center. If the color of your Covered Product is no longer available, you may choose from a supplied list of similarly priced stone. Since natural stone varies in color and texture, we cannot guarantee that replacement stone will be an exact match to either the portion of your Covered Product that is being replaced or the remaining undamaged portions of your Covered Product. Replacement products will be covered only for the remainder of the initial Warranty Period.