Care and Warranty
Care and Warranty
Everything you need to protect your stone surfaces with clarity, confidence, and long-term assurance.
Installation Warranty
Our work is meant to last. This warranty exists to stand behind the way your stone is installed and finished in your home.
What the Warranty Covers
This installation warranty covers defects in our workmanship, including how your countertops are installed, subject to the exclusions listed below.
To use your warranty, you will need proof of the original purchase and installation date.
How Long Coverage Lasts
- The installation warranty is valid for one year from the date of installation.
- All implied warranties are also limited to one year from the date of installation.
- Some states do not allow limits on how long an implied warranty lasts, so this limitation may not apply to you.
What Is Not Covered
Because stone is a natural material and homes are dynamic environments, some things sit outside the scope of this warranty. This warranty does not cover:
- Countertops that have been moved from their original installed location
- Natural characteristics of stone such as color variations, water lines, or surface marks
- Any cracking, staining, or scratching of natural stone
- Damage caused by house settlement, structural shifts, or movement of cabinets or walls
- Damage caused by fires, tornados, or other acts of nature
- Any damage or issues resulting from factors beyond Precision Stone Design’s control
- Indirect, special, consequential, or punitive damages, including lost profits, related to the installation or this agreement, whether based on contract, tort, negligence, or other claims, even if Precision Stone Design has been advised of the possibility of such damages
- Dust, noise, or odor from the normal use of sealers, hardeners, and glue during installation
- Minor nicks, cuts, holes, or scratches to drywall, cabinets, or mirrors that may occur in order to achieve a custom fit
- Any claim made by a subsequent owner, as this warranty is not transferable
- Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions may not apply to you.
What Precision Stone Design Will Do
If your countertop proves to have a defect in workmanship within the warranty period, Precision Stone Design will repair the countertop whenever possible.
- The goal is always to restore the integrity and function of the surface in a way that respects your space and your investment.
How to Request Service
If you believe you have a warranty issue, you can reach us in the way that is most convenient to you:
By Phone
Call Precision Stone Design at (312) 212-0657. A service representative will guide you through the next steps.
To help us serve you quickly, please have:
- A copy of your receipt
- Your name and phone number
- Your invoice number and installation date
By Mail
You may also send a letter by certified or registered mail to: Precision Stone Design, 945 Lively Blvd, Elk Grove Village, Illinois 60007
Include a copy of your receipt, your name, phone number, invoice number, installation date, and a brief explanation that you are requesting warranty service.
Insurance and Peace of Mind
All personnel who work on your countertops are Precision Stone Design employees, appropriately insured and licensed. Your project is handled by a team that is trained, covered, and accountable from start to finish.
How State Law Applies
This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Product Warranties
Your stone’s longevity depends not only on how it is crafted and installed, but on how it is cared for every day. Each material has its own needs, and manufacturers provide specific guidelines to help you protect both the surface and your warranty.
Reviewing these details ensures your stone performs as it should and continues to look as it was meant to.
Stone Care Guide
Care Begins With Understanding the Material
Your stone’s longevity depends not only on how it is crafted and installed, but on how it is cared for every day. Each material has its own needs, and manufacturers provide specific guidelines to help you protect both the surface and your warranty.
Reviewing these details ensures your stone performs as it should and continues to look as it was meant to.
Daily Care
- Wipe surfaces with mild soap and warm water
- Avoid harsh or acidic cleaners
- Clean spills promptly, especially oils, wine, and citrus
- Use cutting boards, trivets, and coasters to protect the surface
Long-Term Protection
- Reseal all natural stone as recommended to maintain its resistance to stains
- Use heat protection rather than placing hot pots or pans directly on the surface
- Prevent prolonged moisture exposure to avoid water marks or mineral buildup
- Maintain the finish by cleaning gently and regularly
What to Avoid
- Abrasive cleaners or scrubbing pads
- Oil-based products that can darken or alter the surface
- Allowing standing water to sit for extended periods
- Dragging heavy or sharp items across the stone
Material-Specific Notes
Granite
Marble
Quartz
Porcelain
Quartzite Countertops
Soapstone
Semi-Precious Stone
